Cancel & refund policy

Effective Date: [12-3-2024] At CarsRentalXpert, we aim to offer flexible and customer-friendly rental services. Please review our cancellation and refund terms carefully before confirming your booking. 1. Booking Cancellations Free Cancellation Window: You may cancel your booking up to 24 hours before the scheduled pick-up time for a full refund. Late Cancellations: Cancellations made within 24 hours of the scheduled pick-up may incur a cancellation fee of up to 50% of the total booking amount. No-Shows: If you fail to collect the vehicle at the agreed time without prior notice, no refund will be issued. 2. Refund Process Refunds, if applicable, will be processed to the original method of payment within 7–10 business days after cancellation confirmation. In case of payment gateway delays or technical issues, the timeline may vary slightly. 3. Modifications If you need to reschedule or modify your booking, please contact us at least 24 hours in advance. We'll do our best to accommodate changes at no extra cost, subject to vehicle availability. 4. Special Circumstances In case of natural disasters, strikes, or unavoidable emergencies, we may offer a full or partial refund at our discretion, even outside the standard cancellation window. 5. Contact Us To cancel or modify your booking, or request a refund, please reach out to: Email: [your email address] Call/WhatsApp: [your phone number]